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Privacy Policy

Privacy Policy

Whitsunday Cosmedics Skin Clinic

Whitsunday Cosmedics Skin Clinic
(Operated by WHITSUNDAY COSMETIC PRACTICE PTY LTD)

ABN: 56 659 978 800
Address: Shop 18A, 8–28 Galbraith Park Drive, Cannonvale QLD 4802
Phone: 07 4948 3962
Email: info@whitsundaycosmedicskinclinic.com.au

Last Updated: March 2026

WHITSUNDAY COSMETIC PRACTICE PTY LTD trading as Whitsunday Cosmedics Skin Clinic (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with:

  • The Privacy Act 1988 (Cth)
  • The Australian Privacy Principles (APPs)
  • Any other applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose and store your personal information.

Personal information is information that identifies you or could reasonably identify you.

We may collect:

General personal information

  • Name
  • Address
  • Phone number
  • Email address
  • Date of birth

Health information (sensitive information)

Because we provide cosmetic and skin treatments, we may collect health information including:

  • Medical history
  • Skin conditions
  • Allergies
  • Treatment history
  • Photographs for clinical records
  • Medication information

Health information is considered sensitive information under the Privacy Act and receives a higher level of protection.

Website information

When you use our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and analytics data

We collect personal information in several ways, including:

  • When you complete consultation or patient forms
  • When you book appointments
  • When you contact us by phone, email, or online
  • Through our website forms
  • Through cookies and analytics technologies
  • During treatment consultations
  • From third-party systems used for appointment booking or payments

Where practical, we will collect information directly from you.

We collect personal information for purposes including:

  • Providing cosmetic and skin treatments
  • Maintaining medical records
  • Managing appointments and bookings
  • Processing payments
  • Communicating with you about treatments
  • Sending appointment reminders
  • Improving our services
  • Marketing communications (if you consent)
  • Complying with legal and regulatory requirements

We may disclose your personal information to:

  • Medical professionals involved in your care
  • Payment processors
  • IT and software service providers
  • Booking system providers
  • Professional advisers (lawyers, accountants)
  • Regulatory authorities if required by law

We will not sell your personal information to third parties.

Some of our service providers (such as booking systems, email providers or cloud storage) may store data outside Australia.

Where this occurs, we take reasonable steps to ensure those providers comply with privacy standards comparable to Australian law.

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures include:

  • Secure patient management systems
  • Password protection
  • Restricted staff access
  • Secure storage of physical records
  • Encrypted data where applicable

You may request access to the personal information we hold about you.

You may also request corrections if the information is inaccurate or outdated.

Requests can be made by contacting us at: info@whitsundaycosmedicskinclinic.com.au

We may require proof of identity before providing access.

We may send marketing communications about treatments, services or promotions.

You can opt out at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly.

Our website may use cookies and analytics tools to improve user experience.

For more information, see our Cookie Policy.

If you believe we have breached the Privacy Act or the Australian Privacy Principles, you may contact us.

We will investigate and respond within a reasonable timeframe.

Contact:

Whitsunday Cosmedics Skin Clinic
info@whitsundaycosmedicskinclinic.com.au
07 4948 3962

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

WEBSITE TERMS OF USE

Whitsunday Cosmedics Skin Clinic Website Terms of Use

Last Updated: March 2026

By using this website, you agree to these Terms of Use.

If you do not agree, you should stop using the website.

The information on this website is provided for general information purposes only and does not constitute medical advice.

You should always seek professional medical advice before undergoing cosmetic treatments.

We make reasonable efforts to ensure information on this website is accurate.

However, we do not guarantee that all information is:

  • Complete
  • Current
  • Free from errors.

All content on this website, including:

  • Text
  • Images
  • Branding
  • Logos
  • Designs

is owned by or licensed to Whitsunday Cosmedics Skin Clinic and protected under Australian copyright law.

You may not reproduce or distribute content without permission.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those sites.

To the extent permitted by law, we are not liable for:

  • Loss arising from reliance on website information
  • Website interruptions
  • Errors or omissions in content

We may update or modify website content at any time without notice.

These terms are governed by the laws of Queensland, Australia.

COOKIE POLICY

Whitsunday Cosmedics Skin Clinic Cookie Policy

Last Updated: March 2026

Cookies are small text files placed on your device when you visit a website.

They help websites recognise your device and remember certain information about your visit.

Our website may use cookies to:

  • Improve website functionality
  • Analyse website traffic
  • Understand how visitors use the site
  • Improve user experience

Essential Cookies

These cookies are necessary for the website to function properly.

Analytics Cookies

These cookies collect anonymous information about how visitors use our website.

For example, we may use tools such as:

  • Google Analytics

You can control or disable cookies through your browser settings.

Please note that disabling cookies may affect website functionality.

Some third-party services embedded in our website may set their own cookies.

These services may include:

  • Analytics providers
  • Booking platforms
  • Social media integrations

We may update this Cookie Policy periodically.

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